| KB Articles |
346
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Printing problems arise when I use the "Save and Print" button found at the top and bottom of each form
To avoid printing issues when printing a form, use the "Printer" icon found on the Adobe Acrobat toolbar.
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4/24/2006
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344
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I am unable to print, what do I do?
There are several ways to print. Use the “print” icon on the Adobe toolbar, or use the ‘Save & Print’ button on the form. For some, the File, Print function from Internet Explorer menu sometimes produces a printed copy and sometimes prints a blank sheet. If using a Mac wi...(more)
4/24/2006
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334
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Is there a way for an assessor to lock their report once it is placed on Encore?
Q: Is there a way for an assessor to lock their report once it is placed on Encore?
A: Encore locks all forms associated with an event (such as an IEP) when the case manager locks the event at the end of an IEP meeting. Because the Assessment Reports are used in a variety of ways—...(more)
4/17/2006
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331
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When can forms be revised?
Q: When can forms be revised?
A: The original version of the software did not allow us to revise the forms. We will be making changes to forms for the 06-07 school year.
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4/17/2006
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330
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Since we all get those red messages when we go to lock, is there going to be a way to have those steps infused in the process?
Q: Since we all get those red messages when we go to lock, is there going to be a way to have those steps infused in the process?
A: Users will still see some red messages because information/actions must be confirmed. Some messages are necessary to confirm that actions have...(more)
4/17/2006
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329
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Will spell check be available in forms?
Q: Will spell check be available in forms?
A: Currently 4GL is configuring select text boxes for spell check We anticipate that spell check will soon be available to all users.
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4/17/2006
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328
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How can I change a student's phone number and address in Encore?
Q: How can I change a student's phone number and address in Encore?
A: All of the student demographic data -- name, address, phone number, grade, etc. come from the Zangle Student Information System. This information is updated in Encore each night. In order to have a new address or pho...(more)
4/17/2006
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325
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Can the goals page form be expanded to allow more space for writing goals?
Q: Can the goals page form be expanded to allow more space for writing goals?
A: Originally, the goals page allowed for more space for goal writing than was designated in the original specifications. The size reverted to original specifications in the update of November, 2005. We have s...(more)
4/17/2006
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323
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Can there be multiple progress reports so we don’t have to change them at each reporting time?
Q: Can there be multiple progress reports so we don’t have to change them at each reporting time?
A: Currently users need to delete fields to do new progress report. The progress report form will be revised by August 2006. There will be multiple reports available to align with gen...(more)
4/17/2006
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321
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How can I know if the Progress Report has been refreshed?
Q: How can I know if the Progress Report has been refreshed? There is no way to totally refresh Progress Report pages. It’s hard to know if other providers have refreshed their information.
A: Currently users need to delete fields to do a new progress report.&nb...(more)
4/17/2006
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314
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Why do forms sometimes scramble words when printing?
Q: Why do forms sometimes scramble words when printing?
A: This is a known issue and is being addressed. It sometimes occurs on a PC when the wrong version of Adobe Acrobat is being used, or on a Mac when using Citrix without launching UniPrint first.
Make sure that ...(more)
4/17/2006
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